c77u Privacy Policy

Introduction

c77u ("we", "our", or "platform") is a trusted online gaming and betting service provider. This privacy policy describes what information we collect when you use our website c77u.cam, how that information is used, who it may be shared with, and what steps we take to protect your information.

This privacy policy is supplementary to c77u's terms and conditions and both documents must be read together. By continuing to use our services, you are considered to have given your consent to the terms of this privacy policy.

Scope of Application

This policy applies to all users who visit the c77u website, create an account, play games, conduct financial transactions, or interact with our platform in any way. You must be 21 years of age or older.

What Information We Collect

c77u may collect the following types of information:

• Identity Information: Your full name, date of birth, and national identity card number (where applicable).
• Contact Information: Email address, current address.
• Account Information: Username, password (in encrypted form), account settings.
• Financial Information: Deposit and withdrawal history, details of payment methods used (partial information for bKash, Nagad, Rocket, or bank account numbers).
• Gaming Activity: Betting history, win and loss records, session duration.
• Technical Information: IP address, browser type and version, device information, operating system.
• Cookie and Tracking Information: Session cookies, preference cookies, and activity analytics data.

How We Collect Information

We collect information in the following ways:

• Information you provide directly during the account registration and verification process.
• Automatically through your active use of the platform and gaming activity.
• From financial transaction details during payment processing.
• From your communications with the support team (live chat, email).
• By analyzing browsing behavior through cookies and similar technologies.

Purpose of Using Information

We use the collected information for the following purposes:

• To enable account creation, management, and verification.
• To run gaming services, deposit, and withdrawal processes without interruption.
• To prevent fraud, money laundering, and unauthorized access.
• To operate responsible gaming programs and protect users.
• To improve 24/7 live chat and email support quality.
• To maintain records required for compliance with applicable laws and regulations.
• For technical development of the platform and review of user experience.
• To send bonus offers and promotional information (only with your consent).

Legal Basis

c77u processes your personal information on the following legal grounds: (a) your explicit consent — such as consent given at the time of registration; (b) necessity for contract performance — for account management and payment processing; (c) legal obligation — as required to comply with applicable regulations; (d) legitimate interests — to prevent fraud and ensure platform security.

Sharing Information with Third Parties

c77u does not sell, rent, or provide your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum financial information required to process bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment gateway.
• Technology Partners: Technology and IT service providers engaged to operate the service — limited only to the information necessary for them to perform their functions.
• Legal Authorities: Information may be disclosed to government or regulatory authorities as part of a court order or valid legal process.
• Fraud Prevention: With relevant authorities in cases involving investigation of fraudulent activity or money laundering.

All third parties with whom information is shared are required to follow our strict privacy standards.

International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the necessary contractual safeguards are in place and that your information is always handled in accordance with appropriate security standards.

Security Measures

c77u has implemented advanced technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All information sent to and received from the website is encrypted using the SSL/TLS protocol.
• Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Access Controls: Only authorized staff can access your information, and only when necessary.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Data Minimization: We collect only the information strictly necessary to provide the service.
• Backup and Recovery: Regular secure backups are maintained to prevent data loss.

However, no method of data transmission over the internet or electronic storage can be claimed to be 100% secure. We are committed to ensuring the highest level of protection, but no system can guarantee complete security.

Response to a Data Breach

If we identify a data security breach that may pose a high risk to your rights and freedoms, we will take steps to notify you as quickly as reasonably possible. The notification will include details of the nature of the breach, the likely consequences, and the remedial measures we have taken.

How Long We Retain Information

c77u retains personal information according to the following criteria:

• Active Accounts: All information is retained for as long as the account remains active.
• Inactive Accounts: Even after an account is closed or becomes inactive, information is maintained for a defined period in compliance with legal obligations.
• Financial Records: Records of financial transactions are required to be retained for an extended period in accordance with applicable law.
• Marketing Data: Information held for marketing communications will be removed promptly if you withdraw your consent.

At the end of the retention period, we delete or anonymize data using secure methods.

Collection of Information from Minors

c77u provides services only to individuals aged 21 or older. We do not intentionally collect information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify us at [email protected].

Responsible Gaming and Use of Information

We partly use data about your gaming activity to operate our responsible gaming program. This means that if unusual or high-risk gaming patterns are identified, we may offer relevant support, suggest setting deposit limits, or inform you about self-exclusion options.

To learn more about responsible gaming, read our Responsible Gaming page.

How to Change the Policy

c77u reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will post a notice on the website and update the "Last Updated" date at the top of the page. Registered users may also be notified by email in the case of notable changes.

If you continue using the platform after changes have been made, you will be considered to have accepted the revised policy. We therefore recommend that you review this page regularly.

Links to Other Websites

If our platform contains links to external websites, c77u is not responsible for the privacy practices of those sites. We recommend that you read the privacy policy of any third-party site before visiting it.